Purpose
At Bellatrix Plastic Surgery we understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. We ensure that any
concerns are handled fairly, respectfully, and efficiently. We commit to taking every complaint seriously, treating all parties involved with dignity and respect.
Giving Feedback and Lodging a Complaint
You are encouraged to discuss any surgical concerns with your surgeon. If your complaint is not related to surgery, please direct it to the practice manager.
Most issues can be resolved effectively through direct communication.
If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the
issue.
Practice contact details – Please contact the Practice with your Feedback
Attention: Bellatrix Plastic Surgery (or Your Surgeons name)
260 Mitcham Road, Mitcham, Vic, 3132
Email- Admin@bellatrixplasticsurgery.com.au
Escalation of Your Complaint
If you are NOT satisfied with the response of your surgeon or the practice, you may escalate your complaint to the State or Territory Health Care Complaints Commission.
VIC Health Care Complaints Commission
Phone 1300 582 113
Confidentiality
All complaints will be treated with confidentiality and in accordance with the Australian Privacy
Principles. Personal information will only be used for the purpose of investigating and resolving the issue.